Shipping policy
Shipping Policy
General Shipping Information:
Shipping conditions vary depending on the brand purchased. Please review the brand-specific shipping terms below before placing your order.
Orders typically arrive within 1–7 business days after payment, depending on order size, weight, and delivery location.
Unless otherwise stated:
Delivery timeframes are estimates and may vary due to courier delays or supplier availability
Brand-Specific Shipping Terms
Gedore
- Customer pays for shipping and return shipping
- Shipping costs will only be covered if an error was made on our part
Evolution
- Customer pays for shipping and return shipping
- Shipping costs will only be covered if an error was made on our part
Knipex
- Free shipping within mainland New Zealand
- Customer is responsible for return shipping
Wera
- Free shipping within mainland New Zealand
- Customer is responsible for return shipping
T&E
- Free shipping within mainland New Zealand
- Customer is responsible for return shipping
Teng Tools
- Customer pays for shipping and return shipping
- For warranty claims or damaged goods:
- Customer covers return shipping
- We cover shipping back to the customer
Holemaker
- Customer pays for shipping and return shipping
- For warranty claims or damaged goods:
- Customer covers return shipping
- We cover shipping back to the customer
Genius
- Free shipping within mainland New Zealand
- Customer is responsible for return shipping
King Tony
- Customer must cover shipping costs in all instances
- Exceptions may apply where explicitly stated
Abbott & Ashby
- Customer must cover shipping costs in all instances
- Exceptions may apply where explicitly stated
Montezuma
- Free shipping within mainland New Zealand
- Customer is responsible for return shipping
Koken
- Customer must cover shipping costs in all instances
- Exceptions may apply where explicitly stated
Toptul
- Free shipping within mainland New Zealand for orders under 45kg
- Orders over 45kg require the customer to cover shipping costs unless otherwise specified
Facom
- Free shipping within mainland New Zealand for orders under 45kg
- Orders over 45kg require the customer to cover shipping costs unless otherwise specified
Makita
- Free shipping within mainland New Zealand for orders under 45kg
- Orders over 45kg require the customer to cover shipping costs unless otherwise specified
Hikoki
- Free shipping within mainland New Zealand for orders under 45kg
- Orders over 45kg require the customer to cover shipping costs unless otherwise specified
Bahco
- Free shipping within mainland New Zealand for orders under 45kg
- Orders over 45kg require the customer to cover shipping costs unless otherwise specified
Questions:
If you have any questions regarding shipping, returns, or warranty claims, please contact us before placing your order.